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Troubleshooting

Please first read the troubleshooting steps for your operating system in this page and then if it was not solved, report the issue after reading the Issue reporting section down below:

Issue reporting

To report a bug or suggest a new feature, you can go to GitHub issues page and use the searchbox in the middle of the page to see if anyone else have already posted something similar. Sometimes you will find a quick solution just by reading the threads. In case of feature request, if you find someone with similar idea, just give that a thumbs-up to increase its priority/importance.

In case you didn't find similar issue, create a new issue and explain in details what the issue is. If you can, add pictures or video recordings to clarify the situation. For bug reports, make sure to also visit issue reporting page in which we have explained how to get the information we need in each bug report.

Linux

In System tray area, flameshot appears duplicate icons/indicator

  • It is currently found in Ubuntu 14.04 and 16.04 Unity environment, such problems occur. This problem does not occur with Ubuntu 17.10 Unity. #92

In Gnome the flameshot icon does not appear in the tray

  • Gnome does not have a systray, therefore in Gnome you should install the gnome Tray icons extension. For more information, read the Tary icon section of the github repository.

In tiling window managers (e.g i3wm, dwm, bspwm) flameshot crashes when taking the screenshot

  • most tiling window managers dows not come with a nitification daemon, and Flameshot communicates with user through notifications. This means that Flameshot is dependent on notification manager to be installed and running. Easy way to test if you have a notification manager is to try notify-send "test" in your terminal. If you see the notification, you have it, otherwise we suggest you to install a notification manager such as dunst:

https://github.com/flameshot-org/flameshot/issues/1179#issuecomment-757544326